Opportunity On Hold

Since 1996 Premier Business Audio has pioneered innovative audio branding solutions to a host of FTSE 100 companies including BT, Barclays and Diageo to name but a few. Providing professional IVR and on hold solutions, Premier is one of the … Continue reading

Flooded lines

It seems that over the past few weeks the UK weather has severely affected everyone’s lives. Travel, work and leisure activities have all suffered at the hands of what has seemingly been the UK’s worst climate since the 1980’s. Where … Continue reading

The IVR Contact Centre Telephone Experience

Interactive Voice Response or ‘IVR’, is the automated part of the telephony experience used to route the callers to the right location via keypad or speech recognition. IVR systems handle large volumes of calls and are generally used to route … Continue reading