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Thames Water Call Centre Audio Case Study

Client:

Thames Water

Attributes:

Improve Customer Service
Cut Abandonment Rates

Service:

Call Centre Audio for Utility companies

Utility company call centre IVR case study

The Requirements:

The Service:

PBA provided advice on the selection of appropriate voice artist and music, as well as script writing and recording. PBA's innovative technology allows Thames Water's messages to be downloaded remotely directly onto the Thames Water Customer Service Centre without manual intervention. This means that Thames Water get thier recordings fast, and with the minimum of hassle.

Comments:

"We have been very impressed by Premier's responsiveness and thier consistently high leve of customer service." says Mike Tempest, Customer Services Director, Thames Water. "PBA have shown themselves to be eager to help us give our customers the best possible experience. We are looking forward to continuing our relationship."

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