Customer Experience Executive Briefing – London

In May this year Premier Business Audio will be joint hosting a free executive briefing in central London. Working with leading customer service training organisation Mary Gober International, this free event will take place at the lavish Institute of Directors venue on New Broad Street, EC2.

This extremely unique opportunity focuses very closely on customer call flow from IVR messaging through to the live contact centre agent experience. The use of practical and real life examples will demonstrate the importance of driving a seamless customer experience across all your contact centre channels.

Relevant to both the private and public sectors, this free joint executive briefing will take place on Tuesday 1st May 2014 at The Tower Room, IoD Hub City of London, New Broad Street House, 35 New Broad Street, London, EC2M 1NH. A complimentary lunch will be provided upon conclusion of the briefing.

With only a few weeks to go delegate places are disappearing swiftly, so it’s important to book in advance to avoid disappointment. To register for this event please go to www.marygober.com/2014/executivebriefing/ or call 0845 279 7200 to learn more.