Premier Business Audio and leading customer service training organisation Mary Gober International, will be hosting a joint complimentary Executive Level Briefing at the beginning of May this year.
Held in the centre of London at the lavish Institute of Directors (IoD) venue on New Broad Street; EC2, the focus will surround driving customer satisfaction and integration. This briefing is particularly relevant for optimising and streamlining customer communication within contact centre IVR, improving staff and customer satisfaction.
Following the call flow from IVR messaging through to contact centre agent, practical and real life examples will demonstrate the importance of driving a seamless customer experience across your contact centre channels.
For an extremely unique opportunity that is relevant to the public and private sectors, please consider joining us on Tuesday 1st May 2014 for this complimentary executive briefing at The Tower Room, IoD Hub City of London, New Broad Street House, 35 New Broad Street, London, EC2M 1NH. A complimentary lunch will be provided upon conclusion of the briefing.
Please go to www.marygober.com/2014/executivebriefing/ or call 0845 279 7200 to learn more and register for this complimentary briefing.