As the UK’s leading dental payment plan specialists, Denplan operate with approximately 1.8 million dental patients. Premier Business Audio was given the enviable task of working alongside Denplan; with a view to redefining the brand through one of their most valued points of contact – the telephone.
In order to achieve this, Premier organised a creative workshop, working closely with Denplan’s team to gain a deeper understanding of their requirements. Through a variety of creative exercises, Premier’s consultants gained an understanding of how Denplan envisaged their voice within the dental industry.
By adhering to strict brand guidelines, Premier’s creative team established voice and music samples that reflected the needs of Denplan’s brief. This extensive library of on-hold music is rights free; with an enormous catalogue of voice artists available on demand.
When asked about Premier’s service, Amanda Fairchild, Brand Marketing Assistant at Denplan said; “Everyone there was friendly, professional and helpful. The recording was interesting to listen and to watch it take place. A whole new world opened up! Thank you all. Looking for an excuse to go back!”
This incredible revamp of Denplan’s caller experience can now be heard on all of their incoming telephone systems. With a 2 day turnaround on all future updates, Premier’s branding consultancy has helped create a fresh, consistent messaging solution that accurately represents the Denplan brand and all its wonders!
To experience the same great service as Denplan, contact Premier Business Audio now on 0845 279 7200.