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Free Contact Centre Audio Audit

 

Every Contact Centre manager wants to provide a better inbound caller experience - but most don't have the expertise or time to achieve it.



The Free Contact Centre Audio Audit comprises:

 

  • A review of your existing Contact Centre IVR menu tree design
  • Evaluation of your IVR prompts, IVR scripts and voice artists used
  • We record some calls and the current inbound customer calling experience, then mock-up an example recording of how your Contact Centre customer caller experience could be improved
  • We benchmark you against some of your competitors and industry best
    practise.


One of our Contact Centre experts will present the results to you, drawing on their expertise, and breadth of industry knowledge. Then, if you feel we can help, you are more than welcome to spend some money with us!

 

Premier provide the audio for over 350 Contact Centres worldwide - and are happy to share our expertise...free. 

 

Some of our customers include: AA, Apple, BAA, B&Q, British Gas, Eurostar, Hilton, Lloyds TSB, Nikon, National Express, Prudential, Sainsbury's, Tui...and a few hundred others!

 

 

Book Your Free Contact Centre Audio Audit Now!

 

Fill out the form below to book your Free Contact Centre Audio Audit or if you would like more information then please call Ivor Kew on 0845 074 4068 or email our Call Centre Business Development Executive Now

 

 

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Contact Premier

If you would like more information on how we can improve your customers' experience with your business, then please contact us on either:


  Tel: 0845 074 4068 or

  Fill out our online
  enquiry form

Some of our Clients...

Quality Assured

As an ISO 9001 quality assured registered firm and founding members of the Audio Marketing Association, Premier are bound by strict quality and customer service rules - is your supplier?

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