Health and Care Services

Health and Care Services

When receiving a large volume of inbound calls it can be difficult to ensure that every caller receives the same level of customer service and feels valued. Using Premier’s expertise in first impressions, you can make every client feel special. To find out how Premier can help you get the most out of your resources while providing excellence in customer service, browse our range of on-hold audio marketing and video services below.

  • Call Caddy

    • Have every call professionally and promptly answered using the Call Caddy service, even when your staff are busy
    • Use customers’ time on hold to provide information about promotions or special offers with On-hold Messages
    • Record all calls and store them locally or remotely
    • Encourage customers to consider additional services
    • Provide information such as opening hours or emergency contacts
    Call 0345 071 1359 Send an email

  • In-House Audio

    • Remove awkward silences in waiting rooms using In-Store Audio
    • Create the perfect ambience for your business
    • Play rights-free music to suit your customers, with no need for a PRS licence
    • Deliver messages detailing special offers or information about your services
    • Make the right first impression
    Call 0345 071 1359 Send an email

  • Video Marketing

    • Ensure your key points are heard
    • Use to spotlight promotions and upsell services
    • Explain your range of services in a short space of time
    • Reduce Bounce Rates
    • Increase time spent on site by up to 76%
    • Add a another dimension to your website
    • Choice of video styles available to suit all budgets
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    This is a simple ‘Photo Video’.  Have a look at the other video styles we offer.

  • Fragrance Marketing

    • Reduce the perception of waiting times with pleasant aromas
    • Create the impression of a positive experience
    • Remove unwanted smells from waiting rooms and showrooms
    • Increase perceptions of quality and professionalism
    Call 0345 071 1359 Send an email

    Click the image to smell….