Hotels and Leisure

Hotels and Leisure

Creating the right first impression is key to repeat business and brand loyalty, and communicating effectively with clients can make a difference in the revenue you receive per guest. Premier’s  expertise in creating the right impression creates connections and opens channels to inform your guests of other services of interest. Contact us using the form below or call us now on 0345 071 1359.

  • Contact Centre Audio

    The services illustrated below are particularly suited to small and medium sized organisations.

    If you are a large organisation or require specialist Call Centre services, please click through to find out more about our specialist services.

  • Telephone Audio Marketing

    • A virtual receptionist, answering all your incoming calls
    • Never leave callers listening to a ringing phone
    • Record all calls and store them locally or remotely
    • Overcomes the dilemma of serving a guest or answering a call
    •  Entertains and informs callers while they wait
    • Mixing professionally voiced messages with music suited to your business
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    Example recordings for Call Handler

  • On-Hold Messages

    • Use customers’ time on hold to provide information about promotions or special offers with On-hold Messages
    • Encourage customers to consider additional services
    • Provide information such as opening hours or emergency contacts
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  • Licence Free Overhead Music and Messaging

    • Remove awkward silences in waiting rooms using In-Store Audio
    • Create the perfect ambience for your business
    • Play rights-free music to suit your customers, with no need for a PRS licence
    • Deliver messages detailing special offers or information about your services
    • Make the right first impression
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    “Good, friendly service and very quick to respond to our needs.”

    Kilworth House Hotel and Theatre

  • Fragrance Marketing

    • Create the perfect welcome in your reception lobby
    • Mask unwanted smells in your reception from areas such gyms, swimming pools and kitchens
    • Build brand loyalty through carefully selected scents
    • Create a positive experience for every customer
    • Reduce the perception of waiting times with pleasant aromas
    • Enhance impressions of quality and professionalism
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    How one Spa used aroma to create the perfect environment

  • Video Marketing

    • Ensure your key messages are communicated to every web visitor
    • Explain your product or destination range simply and effectively
    • Build your brand personality and loyalty
    • Add a another dimension to your website
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