IT and Telecoms

IT and Telecoms

Dealing with large numbers of inbound calls can sometimes mean levels of customer service slip and customers are left feeling frustrated and undervalued. By designing call centre audio solutions to suit your business, Premier ensures your customers feel valued every time they call and have a high sense of brand loyalty. To find out how Premier can help you grow your income by providing excellence in customer service, browse our range of services below.

These services are particularly suited to small and medium-sized businesses. If you are researching on behalf of a large organisation or call centre, please click here to access our specialist services.


  • Call Centre Audio

    The services illustrated below are particularly suited to small and medium sized organisations.

    If you are a large organisation or require specialist Call Centre services, please click through to find out more about our specialist services.

  • Call Caddy

    • Use customers’ time on hold to provide information about promotions or special offers with On-hold Messages
    • Record all calls and store them locally or remotely
    • Encourage customers to consider additional services
    • Provide information such as opening hours or emergency contacts
    Call 0345 071 1359 Send an email

     

    “We are very pleased with our on-hold music and the relationship with Premier BA.”

    Medium UK Ltd

  • Video Marketing

    • Ensure your key points are heard
    • Use to spotlight promotions and upsell services
    • Explain your range of services in a short space of time
    • Reduce Bounce Rates
    • Increase time spent on site by up to 76%
    • Add a another dimension to your website
    • Choice of videos available to suit all budgets
    Call 0345 071 1359 Send an email

    This is a simple ‘Photo Video’, complete with narration, music and on screen graphics.  Have a look at the other video styles we offer.

  • Fragrance Marketing

    • Reduce the perception of waiting times with pleasant aromas
    • Create the impression of a positive experience
    • Remove unwanted smells from waiting rooms and showrooms
    • Increase perceptions of quality and professionalism
    Call 0345 071 1359 Send an email

    Click the image to smell….