Utilities and Energy

Utilities and Energy

The utilities and energy services industry deals with an enormous amount of incoming call activity. This can result it calls easily being lost or unanswered, which could become disastrous. Premier Business Audio has operated as a point of contact specialist for over 15 years. With a specialist range of on-hold audio marketing solutions, Premier can ensure that you never miss a call and your turn your phone lines into a tool that works for you.

You can speak to our award winning creative team now who are waiting to help you tailor your audio marketing to your business or brand.

These services are particularly suited to small and medium-sized businesses. If you are researching on behalf of a large organisation or call centre, please click here to access our specialist services.

  • Call Centre Audio

    The services illustrated below are particularly suited to small and medium sized organisations.

    If you are a large organisation or require specialist Call Centre services, please click through to find out more about our specialist services.

  • Video Marketing

    • Ensure your key points are heard
    • Use to spotlight promotions and upsell services
    • Explain your range of services in a short space of time
    • Reduce Bounce Rates
    • Increase time spent on site by up to 76%
    • Add a another dimension to your website
    • Choice of video styles available to suit all budgets
    Call 0345 071 1359 Send an email

    This is a simple ‘Photo Video’.  Have a look at the other video styles we offer.

  • Call Caddy

    • Use customers’ time on hold to provide information about promotions or special offers with On-hold Messages
    • Record all calls and store them locally or remotely
    • Encourage customers to consider additional services
    • Provide information such as opening hours or emergency contacts
    Call 0345 071 1359 Send an email

  • In-House Audio

    • Remove awkward silences in waiting rooms using In-Store Audio
    • Create the perfect ambience for your business
    • Play rights-free music to suit your customers, with no need for a PRS licence
    • Deliver messages detailing special offers or information about your services
    • Make the right first impression
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    “We have been very impressed by Premier’s responsiveness and their consistently high level of customer service”

    Customer Services Director, Thames Water

  • Fragrance Marketing

    • Reduce the perception of waiting times with pleasant aromas
    • Create the impression of a positive experience
    • Remove unwanted smells from waiting rooms and showrooms
    • Increase perceptions of quality and professionalism
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    Click on the image to smell…