Is your Call Centre IVR professionally voiced?

 

What is an Interactive Voice Response? (IVR)

 

An IVR call centre voice recording is a message that offers your caller a menu of choices to help enable them to get the information or operator that they need when they call your Contact Centre (ie "for Sales press 1, for Support press 2...")

 

We work with Contact Centres across the UK delivering clear and concise Call Centre Voice Recording, IVR Prompts and IVR Voice Recordings.

 

 

Some IVR Voice Recording Statistics:

- The average business caller spends over 40 hours per year on hold.

- 94% of marketing budgets are spent generating calls, with only 6% allocated to call management

Do you ever listen to other Call Centre IVR Voice Prompts or Call Centre Voice Recordings?  How about your own IVR Prompt?

 

In a perfect world no-one would have to hear IVR voice announcements, Call Centre Voice Recording, or queue to speak to one of your Call Centre agents, but this isn't always possible.

 

Listen to your own call centre voice recording or IVR voice recording. Are you happy that they accurately match the brand values of your organisation and are as clearly spoken and succinctly scripted as they could possibly be?

 

Your current IVR Prompt could be more damaging to your business than good.  Have you experienced your own transferring messages?  What about how your IVR manages the call?

 

As part of our IVR Call Centre Prompt solution we offer many different call centre voice recording artists or IVR voice recording artists, ranging from age, regional accents, country and gender to suit your business and the function of your Call Centre.     

 

If callers have to queue, why not use this opportunity to advertise a sales message through your call centre voice recording or get them ready to speak with an operator. For example; you might want to get them ready with their credit card or account information.

 

 

IVR suggestions:

 

 

It is best to have just a few options on your IVR Prompt. People lose interest quickly so listing every department is not always a good idea. Be in the customers shoes - what are they calling your company for? To buy products? Information? To make a complaint?

 

It is recommended that you keep your IVR Prompt to 3 or 4 options if you can. If you think you need 7 or 8 options, be ruthless; cut it down to the 3 or 4 relevant points. Premier will work with you to find out what IVR Prompts are best for your business. 

 

Remember, the purpose of these IVR telephone options is to get the inbound caller through to the most relevant call centre operator as quickly as possible.

 

Failing that, you need to get them to remain on-hold until you are able to deal with their call.

 

Make it simple and friendly and always use a professional voice-over. People relate to it better and psychologically, it is more accepted and expected by the caller. Your company will sound more established and will instantly inspire confidence.  We have many different professional voice over artists to choose from. 

 

Inbound callers can always tell when a member of the office records the IVR Prompt - the one with the best telephone voice!

 

Think about the type of voice-over you want to use… What image do you want your company to portray in the mind of the listener? Who is your target market?

 

 

IVR Call Centre Solutions from Premier:

 

Premier has over 15 years' experience working with system integrators and providers - we believe that communicating a clear message is crucial to fulfilling the objectives of your Call Centre IVR Prompt system.

 

We are respected within the Call Centre Audio industry for the individual care we give our customers, and the dedicated staff we have available to assist you with your IVR script and voice recording needs.

 

Effective IVR Menu Tree Design

 

A well designed menu tree for your IVR system can deliver increased efficiency and cost savings to your Call Centre. 

Here at Premier we are experts in Call Centre IVR menu tree design. We will provide you with a free audio audit of your current IVR menu tree design and evaluate your current IVR voice prompts, scripts, voices and music (if applicable).

 

We will then provide you with a fully managed service through consultancy, design, record and delivery of your new IVR prompts.

 

 

Other benefits of our Call Centre IVR solutions include:

 

Fast turnaround:

We have the fastest turnaround for your Call Centre IVR Voice Recording Prompts in the industry.

 

Voice Availability Guarantee: 

Hear examples of the many voices we have available to help customise your IVR experience

 

IVR Voice recordings in a foreign language:

Most languages are supported, please contact us for details.

 

If you would like more information, then please contact us on 0845 074 4068 or email our Call Centre Business Development Executive