On Thursday 1st May 2014, Premier Business Audio and Mary Gober International hosted a first joint Executive Briefing on the customer telephony experience. This event was held at the spectacular Institute of Directors Hub on New Broad Street, London. With a fantastic turnout, an enthusiastic and packed room of delegates saw first-hand the real impact of implementing a good customer telephony experience. Impressions can be forged from the moment a customer picks up their telephone and by creating a positive first impact, businesses are taking control of their customer experience from ‘Ringtone to Relationship’.
Premier also demonstrated how video can be employed within a contact centre environment. Answering FAQs, improving understanding and alleviating calls to the contact centre, are just some of the key improvements that Contact Centre video solutions provide.
Premier are currently offering free audio audits for all contact centre IVR’s. If you are interested in obtaining an audit or discussing your specific video requirements, please contact Dan Simpson-Haas on 0845 279 7200 or email