Audio Audit

Contact Centre Audio Audit

The starting point for most projects is for us to do an audit of your customer experience, listening to your welcome message, the IVR menu options, the music, messaging, ring tones or silence heard while queuing and while on-hold.  We compare this to current best practice and illustrate the differences with a demonstration recording.

We conduct Audio Audits in a quick and simple way, resulting in a ‘Before and After’ presentation recording that is very effective at highlighting the areas where the caller experience could be improved.

Benefits

  • A simple ‘Before and After’ recording that is easy to understand
  • Ideal for demonstrating to colleagues the possibilities for using in-queue marketing
  • An opportunity to get an unbiased opinion on how your caller experience ranks against the industry best.
Please call us on 0345 071 1359 or email kevin.oconnor@premierba.co.uk to book an audio audit.