Make Every Second Count
In-queue audio messaging is an effective way to get the most out of every inbound telephone call.
Time spent in-queue or on-hold can be used to achieve the following:
- Maintain engagement and reduce abandoned calls
- Reinforce brand values and the excitement of buying
- Provide important information
- Ask callers to have the information they will need to hand
- Cross-sell or up-sell your products
- Improve customer experience by engaging and entertaining callers so they are happy to wait and by reducing in-queue times
- Reduce transaction times by preparing callers prior to being connected to an agent – eg: “Please have your account number / credit card details ready”
- Help callers to help you – Invite callers to call during less busy periods – Encourage callers to use e-mail or web chat
- Reduce call centre staff stress and turnover – Set caller expectations – reduce complaints about poor in-queue experience – Reduce dull & repetitive tasks – Answer FAQs while In-Queue
Premier’s Creative Services team are experts at developing bespoke in-queue marketing solutions to suit your business and your customer profile. We work with professional voice artists with over 40 languages and have our own in-house, fully digital recording studio to create your in-queue marketing messages.
Why Choose Premier
PBA works to high quality standards fulfilling ISO 9000; the only company in our marketplace to hold this accreditation.
Fast Recording Service
Premier’s state-of-the-art studio can turn around new recordings in times as fast as 15 minutes
Voice Availability Guarantee
If required, we provide a Voice Guarantee, matching a voice to ensure fast delivery of messages in the event of your chosen voice being unavailable. All messages are then re-recorded free of charge when your chosen voice becomes available again.