The IVR Contact Centre Telephone Experience

Interactive Voice Response or ‘IVR’, is the automated part of the telephony experience used to route the callers to the right location via keypad or speech recognition. IVR systems handle large volumes of calls and are generally used to route callers to the right contact centre agent in the right department, increasing productivity. Often overlooked, a badly designed IVR can lead to high levels of call abandonment, misroutes, and customer dissatisfaction.

It doesn’t have to be that way…

Premier Business Audio has been providing engaging and professional IVR solutions since 1996. Working with contact centres globally and helping to build bespoke personalities, Premier is the industry leader in IVR experience design. Discuss your IVR telephony requirements with our team now by calling 0845 279 7200 or email
info@premierba.co.uk