Upcoming Call Centre Audio Webinar

Title:  "Prepare your Call Centre for the 'Big Freeze'"

Date:  Tuesday 29th November at 10am

Duration:  45 minutes (approx)

Every Webinar Attendee received a FREE Benchmarking Audio Audit.

Speakers:

Kevin O'Connor - Premier Business Audio Contact Centre Sales Director

Kevin O'Connor is a former graduate of The School of Audio Engineering (SAE) in London and has over 15 years experience in Sound Design and Audio Branding solutions to the contact centre industry, in both public and private sectors. His mix of technical and creative experience has helped some of the worlds leading brands to sound as professional as they look, including Apple, Nikon, Tui, Lloyds TSB, ING Direct and The Pru.

With his background in audio engineering Kevin has been at the forefront of the latest technology the industry has to offer, and is pioneering the next generation of caller experience solutions. Kevin currently works with over half of the top 50 contact centres in the UK.

Guest Speakers:

Patrick Morgan, Customer Operation’s Manager for Parcelforce

Patrick will explain how Premier support Parcelforce Worldwide customers with regionally specific information concerning their deliveries, maintaining brand integrity across a diverse multisite organisation.  

  
Webinar Content:

With winter fast approaching call centres can experience up to four times the normal level of customer enquires and more than twice the normal volume of inbound calls - often with customers calling in with the same questions.  

Research by software company Eptica has shown that  contact centres receive a significant growth in customer enquiries in the run up to the festive period with the spike in requests for information starting as early as September. The study found that reducing inbound calls and responding to customer enquiries more efficiently can increase sales by five per cent on average.

Businesses who can't cope with the increased demand for information could damage their reputation and risk missing out on increased profits as slow service can often frustrate customers.

Premier Business Audio has successfully supported major organisations with Call Centre Operations and whose core business is put under potentially catastrophic pressure by unpredictable situations like the now common place severe UK winter weather conditions.  

In this webinar we have a selection of key note speakers from the PBA client base who have successfully deflected damage to their brand and customer service functions through the use of Premier Call Centre Audio Services.