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Sound Choice – Picking the Right Voice for your Telephone Messaging
Your company knows the benefits of having in-queue and on hold messaging when managing your customer calls but have you considered that it’s also a golden opportunity to enhance your a [...]
Focus On: Customer Service
‘Which Magazine’ surveyed 3,621 members of the UK public about the big brands that they had interacted with over the past 12 months. Of the top 10 customer service gripes; poor automat [...]